Booking Policy
Payment Terms:
All sessions and quotes must be paid in full to secure your appointment. Payments can be made via PayPal (including credit cards) or, for Australian clients only, via bank transfer.
No-Show Policy:
A no-show will not be refunded. A no-show is defined as failing to attend the scheduled session within 15 minutes of the appointed time. If you do not arrive within this period, the session will be considered forfeited and no refund will be issued.
Rescheduling Policy:
You may reschedule your appointment up to 24 hours before your scheduled session by contacting me via the provided email address. Rescheduling requests made via messenger or other platforms will not be accepted.
Refund Policy:
Refunds are not provided under any circumstances. Please ensure you are committed to your appointment before making a booking.
Project Quotes and Payments:
All project quotes must be paid in full to commence the assignment, unless otherwise agreed upon in writing. Once payment is made, the project cannot be cancelled, and no refunds will be issued.
Zero Abuse Tolerance:
By booking with us, you acknowledge that you have fully read, understood, and agree to our Zero Abuse Tolerance Policy. Any violation of this policy will result in immediate termination of services, cancellation of all future bookings, and a permanent ban on further engagements. Read Policy
Client Responsibility:
If you have any questions or require clarification regarding the above terms, it is your responsibility to contact me prior to booking your session or project. By proceeding with the booking, you acknowledge and agree to these terms.
Zero Abuse Tolerance Policy
We maintain a strict ZERO tolerance policy for any form of abuse. The determination of what constitutes abusive behavior is at the sole discretion of Louise Sommer and/or her team members. If such behavior occurs, the following actions will be taken:
Immediate Session Termination:
All ongoing work or sessions will be immediately stopped without further explanation.
Cancellation of Future Sessions and Bookings:
All future sessions, bookings, tours, workshops, and other events will be cancelled, with no refunds issued.
Permanent Ban on Future Engagements:
You will be permanently prohibited from booking any further personal appointments or events with us.
No Exceptions:
This policy is enforced strictly with no exceptions.